FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes! We ship worldwide via our standard international carrier. Delivery typically takes 7–14 business days. Duties and taxes may apply upon entry; these are the customer’s responsibility.
What is your return & refund policy?
You have 30 days from delivery to return any unworn, unwashed item with original tags.Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.
Can I change or cancel my order after placing it?
Order Modifications (address, size/color swaps): Contact us ASAP at contact@Ennzoo.com. If the order hasn’t shipped, we’ll adjust it free of charge.
Are sale eligible for return or exchange?
Sale Items: All items marked “Sale” are final-sale and not eligible for returns or exchanges, unless they arrive defective.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order ships (usually within 1 business day), you’ll get an email with a tracking link. Click it anytime to see real-time status updates. If you don’t receive a tracking email within 2 business days, check your spam folder or contact our support team at contact@Ennzoo.com
What if my package is arrives damaged?
Inspect your shipment upon arrival. For damaged or defective goods, email photos to contact@Ennzoo.com within 5 days of delivery. We’ll send a replacement or issue a full refund as you prefer.